Compliance Process



Inquiry and free quote

Following your inquiry and completion of our application form, we will review the information and provide you with a free estimate. There are no fees payable until you have accepted our estimate and returned the signed contract that includes the conditions for certification. We will contact you to start the certification process and the assigned lead auditor will contact you agree on dates for the Stage 1 Audit and provisional dates for the Stage 2 Certification Assessment.

Certification Approval & Surveillance Programme

When your Management System complies with the certified standard, a certificate of approval is issued, which is valid for three years, subject to satisfactory on going maintenance of your quality management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits organised to fit in with your business requirements.

Use of Certification Mark

Q-cert certified clients are authorized and encouraged to use the Q-cert certification logos to promote their achievement. The logos can be used widely, but please note that there are regulations governing how and where they are used. We strongly encourage all of our clients to provide a link to our website. This encourages greater visibility of the standards and enables your users to find out more about how certification is beneficial to your business.


Reduction in scope

Q-Cert will reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet Q-Cert requirement for those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.

Extensions to scope

Q-Cert will in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether or not the extension may be granted. This may be conducted in conjunction with a surveillance audit.


Although we are unable to offer consultancy, we can provide a list of consultants with experience of your industry

Complaints and Appeals

On receipt of a complaint or appeal, we will process the case in accordance with our complaints and appeals procedure. An independent panel/person will be appointed to review the case. A copy of our complaints and appeals procedure will be made available upon request.

Withdrawing certification

Q-Cert Certification may be withdrawn in cases when: the client fails to resolve issues that have resulted in the suspension in a defined timeline the client fails to meet contract requirements e.g. failure to resolve major nonconformities, not accepting on-going assessment visits, etc. the client requests voluntarily to withdraw.


Suspending certification

Upon suspension, the client management system certification is temporarily invalid. The suspended certification shall be restored if the issue that has resulted in the suspension has been resolved. Failure to resolve the issues that have resulted in the suspension in a defined timeline shall result in withdrawal or reduction of the scope of certification.



On the third year of your certification before the expiry date of your certificate of approval, your certification will be renewed through a re-certification process.


Refusing certification

Q-Cert Certification may refuse application for certification, if in its reasonable opinion, the client does not comply with the requirements of the relevant standard or fails to comply with any of its obligations under the Contract, or uses the certificate of approval in such a manner that may be misleading or that may bring SN Registrars into disrepute.